An item I've received has a faultUpdated 6 months ago

If you’ve received a faulty item, we’re here to help resolve the issue quickly and fairly.

Start by contacting us with your order details and a description of the fault. Include clear a photo so we can assess the issue more efficiently. Our team will review the situation and guide you through the next steps.

If the fault is identified shortly after receiving your item, we’ll offer an exchange, replacement, or refund—whatever works best for you. We’ll also cover return postage costs for confirmed faults, so there’s no additional expense for you.

For issues that arise after you’ve had the item for some time, we take several factors into account. Timeframes matter—how long you’ve owned the garment is a key consideration. This helps us determine whether the issue is related to the cutting, sewing, or production of the garment, or if it may be due to excessive or unusual wear and care. Our goal is always to assess the situation fairly and find a reasonable solution.

We’re committed to ensuring you’re happy with your purchase, so don’t hesitate to reach out—our team is here to help! [email protected]