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KOBOMO

Find helpful and friendly assistance at KOBOMO's Help Centre. Get support with shipping, orders, sizing, exchanges, and garment care. Our team is committed to offering you a shopping experience that will brighten your day with positive, hassle-free support.

KOBOMO Help Centre: Assistance with Shipping, Orders, Sizing, Exchanges, Fabric Selection & Care

Where is my order?

How will I know if my order has been posted?

How can I track my parcel delivery from my account?

Managing your parcels with Australia Post - MyPost

How do I change a shipping address on my order?

How much does postage cost?

When will my order be sent?

Can my order be shipped to an international address?

Can I pick up my order from your studio?

Shipping + Delivery Status

Returns Are Easy!

Can I return an item purchased on Clearance?

How long will it take to process my return?

Can I change my mind after placing a return request?

Who covers the postage for returns and exchanges?

When will I get my refund?

Returns & Exchanges

How can I be sure to order the right size for me?

Where do I find your Size Chart

How to take the body measurement/s you need for a great fit.

Can I get additional measurements for a garment?

How can a design be 'one size fits all'??

What should I do if I am between sizes?

Sizing and Styling

How can I contact customer service?

Do you have a phone number I can call for assistance?

Is there live chat support available?

I've received the wrong item

An item I've received has a fault

Customer Support

Can I order over the phone?

First time shopper with KOBOMO?

Can I pay with Afterpay?

What should I do if I don't receive an order confirmation?

Do prices online include GST?

What is a 'pre-order' at KOBOMO?

What happens if I order both pre-order Items and in stock items at the same time?

How long does it take to receive an order which includes a pre-ordered item?

Why do we release in-production items for pre-order which aren't currently in stock?

What happens if there is a delay on a pre-order delivery?

Can I make any changes to my pre-order?

Will I be charged immediately for a pre-order?

How do I know when a pre-ordered item will be posted?

Pre-Orders

Shopping Online

Do you have a discount code?

Can I shop in store?

Where can I find KOBOMO on social media?

KOBOMO Bamboo Fabric

KOBOMO Bamboo Modal Fabric explained

How to care for KOBOMO Bamboo Fabric

Tell me about Rayons and how to care for this fabric.

Tell me about Rayons and how to care for this fabric. copy

Are your garments suitable for travel and packing?

Garment Care + Fabric Information

Can I get a physical gift certificate from KOBOMO?

How do I send a digital gift voucher to someone?

Gift Cards & Gift Certificates

Where is my order? How long will it take for me to receive it? How do I find my order tracking number?

How can I select the right size to guarantee it will fit me?

Information on our fabrics and garment care, tips for washing and caring for lightweight cottons, lux bamboo, flowing rayon, and cool linen. We're here to help ensure your KOBOMO pieces stay looking fresh and fabulous.

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