Shopping with KOBOMO is easy. We know that part of your shopping experience with us will sometimes involve returning an item. So we'd like to keep this simple. Here's a quick and easy guide to our 3 step returns process. Your purchase of any full-pri
Clearance items that have been heavily discounted at the time of purchase (marked as 50% off or more) are not eligible for returns, exchanges, or refunds. Sale is final on all clearance items.
Returns are typically processed on the next business day after receiving your item. Refunds will be issued to the original payment method and may take an additional 2-5 business days to appear in your account, depending on your bank.
Absolutely. If you decide to keep your item after requesting a return, just let us know before shipping it back, and we’ll cancel your request. We will check all the details for your exchange prior to posting to you so you can add or change your mind
We know returns and exchanges aren’t the most exciting part of shopping, so here’s how it works:. For both returns and exchanges, you’ll need to cover the cost of postage to send items back to us and for the replacement item (if exchanging). It’s imp
We process returns promptly to get your refund to you as quickly as possible. Once we receive your returned item, our team will typically process it the next business day. The refund will be issued to your original payment method. Depending on your b