Returns Are Easy!Updated 4 months ago

Shopping with KOBOMO is easy. We know that part of your shopping experience with us will sometimes involve returning an item. So we'd like to keep this simple. Here's a quick and easy guide to our 3 step returns process.

Your purchase of any full-priced item can be returned for a refund OR exchange within 30 days of your parcel delivery.

STEP 1 - Requesting a return

All returns and exchanges can now be conveniently requested through your account online. Click on the link below to log in to your account using the same email you used for your purchase:

https://account.kobomo.com.au

Here you will find your full order history and be able to select the item/s you wish to return.

Just follow the prompts to initiate your return request. Please include any additional information for exchanges in the notes with your request so we can hold the alternative size or style here while we wait for your return.

Please note that sale is final on all Clearance or heavily discounted items and returns are not actionable on these purchases.

If you prefer to request a return via phone or email, we’d be happy to help. Many of our customers enjoy connecting directly, and our team is here to make your return process simple and stress-free. Just phone 07 5449 9330 or email [email protected] and we'll complete a return request with you.

If you’re looking for an exchange, we’re also glad to help find the right fit or style to suit you. Our team understands that sometimes a garment isn’t quite what you expected, and we’re here to find the best solution—whether that’s an exchange, a different style recommendation, or a refund if that’s the way to go. Just let us know how we can make it right!

Before posting your item/s back to us, please ensure you have received the Return Approval Email from our team. 

STEP 2 - Posting your return

Returning item/s must be in the same condition as when you received them - unworn, unwashed and with the original tags included.

No further paperwork is required, simply include your name on or in the parcel so we can identify your order when we receive the parcel.

Address return items to:

KOBOMO Pty Ltd
Unit 9, 8 Selkirk Drive
Noosaville, 4566
Queensland
Australia

STEP 3: Return Received!

Once we've received your return our team will swing into action and process your exchange or refund request promptly, typically by the next business day.

Exchanges will be confirmed with you by our team and we'll finalise any outstanding balances for additional items and postage or refunds due prior to sending a new parcel to you.

Refunds are issued for the full garment price originally paid and will be processed back to the same account by which you made the purchase. Original shipping costs are not refunded.