At KOBOMO, we don’t offer discount codes, sales, or special promotions—and here’s why: we believe in fairness, transparency, and consistency in our pricing. Every customer, whether new or returning, gets the same great value, every single day. You ca

At KOBOMO, we don&#x2019;t offer discount codes, sales, or special promotions&#x2014;and here&#x2019;s why: we believe in fairness, transparency, and consistency in our pricing. Every customer, whether new or returning, gets the same great value, every single day. You can shop confidently knowing no one gets a better deal than you!This approach means we don&#x2019;t inflate prices just to mark them down later or create &#x201C;exclusive&#x201D; deals. What you see is what you get&#x2014;fair, honest pricing for beautifully designed items and helpful, friendly service.Whether you&#x2019;re shopping with us for the first time or have been with us for years, you can rest assured you&#x2019;re getting the same honest value. Our goal is to build trust and provide timeless, stylish pieces at prices that reflect their true worth. Every day for everyone.

Do you have a discount code?

KOBOMO is now 100% online, so we don’t have a physical store where you can browse racks and try on items. All our stock is carefully folded and boxed, ready to ship directly to your door. While we do offer local pickup from our studio for online orde

KOBOMO is now 100% online, so we don&#x2019;t have a physical store where you can browse racks and try on items. All our stock is carefully folded and boxed, ready to ship directly to your door. While we do offer local pickup from our studio for online orders, our studio space is not set up for browsing or trying on&#x2014;there are no changerooms, and our team are on the phones with customers and wrapping orders for our daily post deadlines.By staying online, we&#x2019;re able to offer a much wider range of styles and sizes than we ever could in a physical store. To match the variety we carry, we&#x2019;d need a space the size of a department store! Plus, being online means we can focus on providing fast, exceptional service to all our customers, no matter where they are.We know that shopping online can feel uncertain and we love trying on clothes too, so we&#x2019;ve designed our service to make it easy and risk-free. We offer a personal fitting service&#x2014;just send us your measurements, and we&#x2019;ll recommend the perfect size for you, so you&#x2019;re only receiving items that fit. And if something doesn&#x2019;t work out, we provide a refund (not store credit) for returns, meaning the most you&#x2019;ll ever risk is the cost of postage.&#xA0;

Can I shop in store?

Stay connected with us on social media! Click on a link below to find us on the platforms you love:. Facebook: Kobomo. Instagram: Kobomo_Fashion. Pinterest: KOBOMO. TikTok: kobomo_fashion

Stay connected with us on social media! Click on a link below to find us on the platforms you love:Facebook: <a href="https://www.facebook.com/kobomo" rel="noopener noreferrer" target="_blank">Kobomo</a>Instagram: <a href="https://www.instagram.com/kobomo_fashion/" rel="noopener noreferrer" target="_blank">Kobomo_Fashion</a>Pinterest: <a href="https://au.pinterest.com/KOBOMO/" rel="noopener noreferrer" target="_blank">KOBOMO</a>TikTok: <a href="https://www.tiktok.com/@kobomo_fashion">kobomo_fashion</a>

Where can I find KOBOMO on social media?

BACK TO SHOP

KOBOMO

Where is my order?

How will I know if my order has been posted?

How can I track my parcel delivery from my account?

Managing your parcels with Australia Post - MyPost

How do I change a shipping address on my order?

How much does postage cost?

When will my order be sent?

Can my order be shipped to an international address?

Can I pick up my order from your studio?

Shipping + Delivery Status

Returns Are Easy!

Can I return an item purchased on Clearance?

How long will it take to process my return?

Can I change my mind after placing a return request?

Who covers the postage for returns and exchanges?

When will I get my refund?

Returns & Exchanges

How can I be sure to order the right size for me?

Where do I find your Size Chart

How to take the body measurement/s you need for a great fit.

Can I get additional measurements for a garment?

How can a design be 'one size fits all'??

What should I do if I am between sizes?

Sizing and Styling

How can I contact customer service?

Do you have a phone number I can call for assistance?

Is there live chat support available?

I've received the wrong item

An item I've received has a fault

Customer Support

Can I order over the phone?

First time shopper with KOBOMO?

Can I pay with Afterpay?

What should I do if I don't receive an order confirmation?

Do prices online include GST?

What is a 'pre-order' at KOBOMO?

What happens if I order both pre-order Items and in stock items at the same time?

How long does it take to receive an order which includes a pre-ordered item?

Why do we release in-production items for pre-order which aren't currently in stock?

Other Frequently Asked Questions

Do you have a discount code?

Can I shop in store?

Where can I find KOBOMO on social media?