Absolutely!  We can complete an order for you over the phone between 8am - 3.30pm Queensland time - Monday to Friday.  You can reach us on 07 5449 9330.

Absolutely! &#xA0;We can complete an order for you over the phone between 8am - 3.30pm Queensland time - Monday to Friday. &#xA0;You can reach us on 07 5449 9330.&#xA0;

Can I order over the phone?

As this is your first experience shopping with us we are more than happy to assist with finding a fit and style that you love to wear. We know shopping online can be a challenge when you can't touch, feel and try on, we have a few tips and tricks we

As this is your first experience shopping with us we are more than happy to assist with finding a fit and style that you love to wear. We know shopping online can be a challenge when you can&apos;t touch, feel and try on, we have a few tips and tricks we can share with you that help make your next shopping experience a success.&#xA0;We actually spend most of our day here assisting with individual fittings and measurements, styling complete outfits, advising fabric care, colour choices and just about any questions you might have while browsing our range.Let&apos;s connect!<a href="mailto:shop@kobomo.com.au">&#xA0;shop@kobomo.com.au</a>

First time shopper with KOBOMO?

While we don’t offer AfterPay, we’re happy to let you know that you can still use a pay-in-4 service through PayPal at checkout! This option allows you to split your purchase into four interest-free payments, giving you the flexibility to manage your

<div data-block="true" data-editor="52lav" data-offset-key="2muck-0-0" id="isPasted">While we don&#x2019;t offer AfterPay, we&#x2019;re happy to let you know that you can still use a pay-in-4 service through PayPal at checkout! This option allows you to split your purchase into four interest-free payments, giving you the flexibility to manage your budget without any additional fees.Here&#x2019;s how it works:<ol><li>Select PayPal at checkout.</li><li>Choose the Pay-in-4 option if it&#x2019;s available on your account.</li><li>Follow PayPal&#x2019;s prompts to complete your order.</li></ol>We&#x2019;ve chosen not to use AfterPay because it comes with extra fees for retailers, which can result in higher prices for customers. By sticking with PayPal&#x2019;s solution, we can keep our pricing fair and transparent while still offering flexible payment options.That said, we&#x2019;re always happy to help you find a solution that works for you. If you&#x2019;d like to spread out your payments, we can set up an individual lay-by option directly with us. Simply reach out, let us know what you&#x2019;d like to purchase, and we&#x2019;ll arrange a payment plan that suits you.Our goal is to provide excellent service and value&#x2014;without the need for third-party payment platforms with additional costs for you and us. If you have any questions or need assistance, just let us know!&#xA0;</div>

Can I pay with Afterpay?

If you haven’t received an order confirmation email, don’t worry—it’s a common issue, and we’re here to help you figure it out. First, check all your email accounts. Often, confirmation emails are sent to an alternative email address, especially if y

If you haven&#x2019;t received an order confirmation email, don&#x2019;t worry&#x2014;it&#x2019;s a common issue, and we&#x2019;re here to help you figure it out.First, check all your email accounts. Often, confirmation emails are sent to an alternative email address, especially if you used PayPal or another payment method linked to a different email. If you have multiple accounts, the confirmation might be waiting in one of those.Next, check your spam or junk folder. Sometimes emails get filtered there, and if you&#x2019;re using Gmail, take a look in the Promotions or Updates tabs as well.It&#x2019;s also possible that there was a small typo in the email address entered during checkout. If you think this might have happened, just let us know&#x2014;we can correct it for you and resend the confirmation.If you&#x2019;re still not sure, reach out to us with your name and any details you remember about your order. We&#x2019;ll confirm it for you and make sure everything is sorted quickly. We&#x2019;re here to help! <a href="mailto:shop@kobomo.com.au">shop@kobomo.com.au</a>

What should I do if I don't receive an order confirmation?

Yes, all our online prices and delivery fees are shown in Australian Dollars (AUD) and include GST. If you’re shopping from outside Australia, it’s a good idea to check our Delivery Information section for details on customs, import duties, or other

Yes, all our online prices and delivery fees are shown in Australian Dollars (AUD) and include GST.If you&#x2019;re shopping from outside Australia, it&#x2019;s a good idea to check our Delivery Information section for details on customs, import duties, or other fees that might apply to your order.Please note, any additional duties or taxes charged as your parcel passes through customs will be the responsibility of the recipient. We recommend checking with your local customs office if you&#x2019;re unsure about any potential fees.

Do prices online include GST?

Pre-Orders

BACK TO SHOP

KOBOMO

Shopping Online

Where is my order?

How will I know if my order has been posted?

How can I track my parcel delivery from my account?

Managing your parcels with Australia Post - MyPost

How do I change a shipping address on my order?

How much does postage cost?

When will my order be sent?

Can my order be shipped to an international address?

Can I pick up my order from your studio?

Shipping + Delivery Status

Returns Are Easy!

Can I return an item purchased on Clearance?

How long will it take to process my return?

Can I change my mind after placing a return request?

Who covers the postage for returns and exchanges?

When will I get my refund?

Returns & Exchanges

How can I be sure to order the right size for me?

Where do I find your Size Chart

How to take the body measurement/s you need for a great fit.

Can I get additional measurements for a garment?

How can a design be 'one size fits all'??

What should I do if I am between sizes?

Sizing and Styling

How can I contact customer service?

Do you have a phone number I can call for assistance?

Is there live chat support available?

I've received the wrong item

An item I've received has a fault

Customer Support

What is a 'pre-order' at KOBOMO?

What happens if I order both pre-order Items and in stock items at the same time?

How long does it take to receive an order which includes a pre-ordered item?

Why do we release in-production items for pre-order which aren't currently in stock?