What should I do if I don't receive an order confirmation?Updated 6 months ago

If you haven’t received an order confirmation email, don’t worry—it’s a common issue, and we’re here to help you figure it out.

First, check all your email accounts. Often, confirmation emails are sent to an alternative email address, especially if you used PayPal or another payment method linked to a different email. If you have multiple accounts, the confirmation might be waiting in one of those.

Next, check your spam or junk folder. Sometimes emails get filtered there, and if you’re using Gmail, take a look in the Promotions or Updates tabs as well.

It’s also possible that there was a small typo in the email address entered during checkout. If you think this might have happened, just let us know—we can correct it for you and resend the confirmation.

If you’re still not sure, reach out to us with your name and any details you remember about your order. We’ll confirm it for you and make sure everything is sorted quickly. We’re here to help! [email protected]