A pre-order is for new or restocking items released for sale that are currently in production and not yet physically available to wrap and post from the studio. While our typical turnaround for customer orders is within 24 hours, pre-orders have a st
We post your completed order in one parcel once all pre-ordered items have arrived. Sending one parcel keeps your postage costs to a minimum. Each parcel we send to you does have a flat rate of $9.50. If you do want any in stock items sent earlier th
We release items for pre-order 3 to 6 weeks before the stock is scheduled to arrive into our Noosa studio. This period allows for the production, international transit, clearance of deliveries through customs and final delivery into our studio. All o
Pre-ordering gives customers early access to new styles in the pipeline. Many of these styles are limited production or in-demand in specific sizes. Releasing these styles for pre-order allows customers to ensure they don't miss out on pieces they ar
Delays can happen between production and final delivery. Sometimes it's a flight delay, sometimes customs can take longer than expected to clear shipments. We typically have some notice of a delay occurring before the stated shipping date and we then
Yes! You can always make any amendment to an order that has not yet been posted. We can change sizes, change styles, add items or cancel orders at any time before posting. Just get in touch with us and we'll action that for you.
Yes, all pre-orders are confirmed purchases and payment is managed in the same way as any in stock purchase.
We publish the planned shipping dates on the 'add to cart’ button you use to add this item to your order online. We also provide this date again to you in your order confirmation email sent to you once you have fully completed checkout.