How will I know if my order has been posted?Updated 6 months ago
At KOBOMO, we ensure that you're promptly informed about the dispatch of your orders. Here's how you can stay updated:
1. Order Dispatch Confirmation Email: You'll receive an email from KOBOMO as soon as your parcel is dispatched. This email serves as your official notification that your order is on its way.
2. Australia Post Tracking Details: The dispatch confirmation email will include an Australia Post tracking number. You can use this number to track your parcel’s journey directly on the Australia Post website.
3. Real-Time Tracking: Visit the Australia Post tracking page and enter the provided tracking number for live updates on your delivery's status and location.
4. Regular Email Checks: Keep an eye on your email inbox for our dispatch confirmation. Also check your spam or junk mail folders as emails can be automatically filtered here by your email provider. This is crucial if you're expecting your order within a specific timeframe.
5. Customer Service Support: If you haven't received a dispatch confirmation email within the expected timeframe, or if you have any questions about your order's status, feel free to contact our customer service team for assistance.
Important Note: Please check if your order includes a pre-order item with a stated posting date. You can find this information in your order confirmation email. Pre-ordered items are shipped on their specified dates, which might explain any delay in receiving your dispatch confirmation. This is a common query we receive, and we encourage our customers to review their order confirmations for such details to stay informed about their order timelines.
We are dedicated to keeping you informed at each stage of your order's journey through Australia Post, ensuring a transparent and enjoyable shopping experience with KOBOMO.