Where is my order?Updated 6 months ago
If you're wondering about the status of your KOBOMO order, here are some steps to guide you:
1. Look for your Dispatch Confirmation Email: A confirmation email with an Australia Post tracking number is automatically sent when your parcel has been picked up by Australia Post. If you can't see this email in your inbox, please check your spam or junk folders as they may have been automatically filtered there by your email program.
2. Check for Pre-Order Status: Review your order confirmation email. If any items were pre-ordered, they will have a stated posting date and will be dispatched accordingly. Our pre-order shipping dates are typically the latest date we'd expect this stock to arrive from production.
3. Tracking Your Order: Track your parcel's journey on the Australia Post website using the provided tracking number. This service offers real-time updates on the location and status of your delivery.
4. Understanding Australia Post's Delivery Timeframes:
- Standard Post: After dispatch, the standard delivery through Australia Post typically takes 2-6 business days within Australia. However, this can vary based on your location and seasonal factors and they do allow up to 10 business days for delivery.
- Express Post: For Express Post items, the delivery is usually quicker, taking 1-3 business days. Again, this can depend on your specific location and Australia Post's operational schedules.
5. Customer Service Assistance: If you've followed these steps and still have concerns, or if the expected delivery timeframe has passed, please do get in touch and we'll follow it up promptly for you.